|
Delivery Information
 There are postage options available to you,
so please use the suitable one for your purchase. We advise
you take the Special Delivery Option to protect your parcel.
This is because Special Delivery offers compensation on lost,
stolenor damaged items. This is the only postage option where
you can insure your goods.
Jewellery Art are not responsible for any items lost or damaged
in the post. Please also make sure you bear this in mind when
you are sending goods back.
Recorded Delivery does not insure your goods, but it does make
the package traceable.
First Class post is suitable for cheap items only. We would
advise you to only use this option if the item is under £10,
not more expensive pieces. These items are sent at the buyers
own risk.
When will I receive the goods?
We aim to dispatch your order once the total balance has cleared
in the bank via PayPal (usually within 5 working days). This
is to cover ourselves from fraudulent buyers in PayPal.
Please do not use the eCheque payment option in PayPal unless
you don't need the items in a hurry. This is because the actual
eCheque payment takes 5-10 days to clear, and then we have to
wait for the amount to clear in our bank account. Altogether
this process takes at least one week minimum.
What if the item is'nt in stock?
If the items are not in stock this process may take a little
longer, but we would notify you via email straight away. If we
have any problems with your order and can not post it within
14 days then we offer the option to cancel your order.
What if I need the good quickly?
If you need to goods quickly then please email us before placing
the order and we will try to help as best we can.
Christmas Delivery
 If you want an item for Christmas, you will
need to order by 16th December. This is because Jewellery Art
have to wait for the PayPal payment to clear before they can
post the item.
To read the last delivery dates for Christmas please
click here to go to the Royal Mail website.
Delivery Time
Not including the time it takes for the balance to clear in
the bank.
First Class post takes around 1 to 3 days to arrive.
Recorded Delivery takes around 1-3 days to arrive.
Special Delivery arrives the day after it is sent, and the delivery
time is guaranteed (except for saturdays). This is the option
Jewellery Art use unless the customer states otherwise.
Royal Mail Postal Costs:
Depending on the postal option you want, the delievry cost
will differ. The PayPal delivery is defaulted to Special Delivery.
If you wish to recieve your parcel via any other kind of delivery
please email me first to discuss. Any questions or comments
regarding postage please email me.
If you want the most expensive postage option you will need
to indicate this to me via emai or in the comments box on the
PayPal payment screen. If you are ordering one or two items
from Jewellery Art the postal cost is usually £5.
Postal Strikes
In the event of a postal strike Jewellery Art will do their
very best to get your parcel delivered at the earliest possible
opportunity. Although, delays should be expected on postal strikes,
and Jewellery Art are not accountable for this.
The prices below and on the terms and conditions page are
just a guide, not an exact price. I reserve the right to increase
or decrease the postal charge as necessary.
Special delivery (next day) costs - Standard price
(includes up to £500 compensation)
|
